Comments & Complaints

Comments and Complaints procedure

Barnardos is committed to dealing effectively with any comments or complaints you may have about any aspect of our service or about our organisation.

All comments will be taken into consideration. If we got something wrong, we will apologise and where possible we will try to put things right. We also aim to learn from our mistakes and use the information we gain to improve our service.

To make a comment or complaint

Email: [email protected]

We have provided forms below – however, if you would rather send an email to [email protected] please:

• Remember to state your name, address and telephone number (and email address if applicable)
• Please state if you are acting on behalf of someone else
• Briefly describe what your complaint is about, stating relevant dates, times and key information
• List your specific concerns starting with the most important
• State your preferred method of communication

Download either the comments form or complaints form to your computer, these forms are editable and can be filled out on your desktop. Attach the file to your email and please send these to: [email protected]

Or alternatively, print and post to:

Communications Manager
Barnardos National Office,
4 Christchurch Square,
Dublin 8.

Dealing with your complaint

We will formally acknowledge your complaint in writing within five working days of receipt and let you know how we intend to deal with it.

Guardian ad Litem

If your comment or complaint is in relation to our Guardian ad Litem service, the process is slightly different as Guardians ad Litem are appointed by and directly accountable to the court. The information that goes before the court is subject to the ‘in camera rule’ in order to protect the child and family’s privacy and therefore complaints have to be dealt with in a different way. Complaints to the Guardian ad Litem service must be made in writing. More details here.